Installation & Delivery
White Glove Delivery
Delivery pricing is $99 for the first standard delivery and $30 for each additional appliance at the same location. Hall away service is free when purchasing a new appliance from Ace. For built-in products or washer/dryer combinations, please call for pricing. Don’t be misled by other appliance stores' delivery gimmicks. They may advertise free delivery, but often have limited zip codes, specific appliance models, and typically do NOT include installation. At Ace, every appliance comes with installation and a FREE 5-year parts and labor warranty, which is valued between $200 and $1,400 depending on your appliance's value. Unlike many other appliance stores, Ace does not use subcontractors for deliveries; you receive professional installation from a qualified Ace employee. When you encounter a delivery issue with another store, you often get directed to a 1-800 number. At Ace, you have access to a human Ace Appliance representative seven days a week. Our service includes disconnecting the appliance from existing electrical and plumbing connections, as well as responsible recycling. We also guarantee all installation services for ONE FULL YEAR.
Appliance Installation
Installation service can be added to your appliances when checking out. The service fee covers both labor and all parts (hoses, clamps, power cords etc) required. In addition, we offer add-on services such as reversing doors on appliances, installing a steam dryer kit (when applicable), installing ice makers kits, and converting gas appliances to propane.
We guarantee all of our installation services for one full year. That means we will come to your home and remedy any installation issues for up to 1 year from the date that we installed the appliance.
Have an installation issue? There's no 1-800 numbers, simply call us locally at 419-382-6077 and get an Ace employee on the phone 7-days a week to help schedule the repair.
$39 Drop Off Delivery
If you don’t want installation or delivery into your home, you can opt for the $39 drop off delivery service. Our team will deliver your appliances to your door or a secure location outside your home on the ground level, such as a garage, carport, or other sheltered area.
Curbside Pickup
For your convenience, appliance pickup is available at our distribution hub at 2959 Nebraska Avenue Toledo, OH 43607 — one block east of Byrne Road. After your order is placed, a representative will contact you to confirm availability of your merchandise. Refrigerators must be upright. You must provide your own straps/tie downs.
Estimated 4-Hour Delivery Slot
Our delivery team will contact you the night before your scheduled delivery, providing an approximate 4-hour delivery window. If this time frame does not suit your schedule, we can arrange a different delivery date at that time. While we make every effort to ensure accuracy in our time estimates, they are not guaranteed. If your plans change or you cannot receive the delivery, please inform us as soon as possible. Our drivers carry mobile phones and can call you before their arrival if you request and if cellular service is accessible. We do not deliver to all regions daily; consult with your Sales Professional for the delivery schedule to your home. To reach the Delivery Department directly, call 419-382-6077.
Prepare Your Home
Take measures to protect your home by covering exposed flooring and clearing furniture or objects that may impede the delivery route. Stairways and doorways should be spacious enough for safe product handling. Ace Appliance is not liable for damage to items, floors, or walls that lack proper protection. We are also not responsible for moving existing appliances in your home. Before delivery, ensure the designated area is ready for the arrival and placement of your new appliance.
Removal of Old Appliances
This service includes disconnecting the appliance from existing electric and plumbing connections, as well as responsible recycling. If the haul-away service is not purchased through Ace, all old appliances must be fully disconnected from both electric and plumbing systems and relocated from their original position prior to the installation of the new appliance Ace will be delivering. Our Delivery Teams at Ace Appliance will take away "Like for Like" eligible appliances. However, for the well-being of our team members, all items should be removed from the appliance and we cannot remove any heavily soiled a, rodent / bug infested or are not in a condition suitable for our trucks.
White Glove Delivery Expectations
Before delivery, our teams will uncrate, remove all packaging materials, and visually inspect for any product damage. If you prefer your item to remain unopened, please inform your sales professional when scheduling the delivery. Our delivery teams take the utmost care to protect both your home and new appliances. They will deliver your new appliances to your desired room and arrange the appliances according to your preference (unless deemed unsafe). Each item will be leveled and cleaned. Please note that an adult (minimum 18 years old) must be present to accept the delivery. If any delivered items are damaged, Ace Appliance will send a factory-trained technician to your home to repair the item to factory specifications.
Pre-Delivery Assessment and Liability Release
Upon arrival at your home, our Delivery Teams will conduct a pre-delivery inspection. If any damage occurs to your home during the delivery, the team will document it on the inspection form. Ace Appliance cannot be held responsible for any damage reported after the Delivery Team has left the premises. If you have concerns about wooden or delicate flooring, our Delivery Teams offer the following alternatives: They can leave the new items in the garage, carport, or at the front door, or you may agree to release Ace Appliance and the delivery service from any damages that may occur during the delivery on hardwood or delicate flooring.